Care Assist integrates with the care sector software you already use
Your care management platform runs your service. Care Assist runs your phone. We connect directly to the care sector applications you already use to sync resident and client records, staff rotas, and calendars so our AI and human agents can handle every call, 24/7, and update your systems in real time.
One phone layer. Every call answered. Every enquiry captured. No missed families, no missed referrals.
We integrate with any care sector platform that has an open API
Care Assist is not limited to a fixed list of partners. If your care management software, rota system, CRM, or referral platform exposes an open API, we will integrate with it.
This applies to every Care Assist customer — not just enterprise deployments, not just multi-site groups. If you run a single domiciliary agency, a single care home, or a single supported living service, and your software has an API, we build the integration as part of onboarding.
If it has an API, we connect to it.
Why the integration matters
Most phone systems in the care sector sit alongside your operational software. They do not talk to it. A family calls, the enquiry gets written on a sticky note or retyped into a CRM. A commissioner calls about a referral, the details get re-keyed. Staff call in sick, the rota gets updated separately from the call log. Or the call is missed altogether.
Care Assist is different. We connect directly to your systems. Our AI and human agents see live information, recognise existing contacts, and update your platforms in real time while the call is still happening.
No re-keying
Enquiries, referrals, and updates flow straight into your systems.
No missed referrals
Every inbound call is answered, logged, and routed.
No lost context
The agent recognises families, commissioners, GPs, and staff by number.
No stale information
Update your dashboard and the AI agent knows within seconds.
What syncs when we integrate
The specific fields depend on the platform. The core sync is consistent across every integration we build.
Resident and client records
Existing contacts recognised by caller ID and handled by name.
Staff and practitioner rotas
Live availability and shift data for routing and callbacks.
Appointment and visit calendars
Book, reschedule, and cancel care visits against live availability.
Enquiry and referral capture
New enquiries written straight into your CRM or referral platform.
Family and next-of-kin contact records
Identified on call and updated with each interaction.
Business hours and on-call routing
Agents route to the right person, team, or service based on time and call type.
Multi-service and multi-site support
Route and log across every service on your account.
Call notes and follow-up tasks
Logged against the correct record in your system.
Real-time retraining
Update a service, fee, or policy in your dashboard and the AI agent knows within seconds.
How Care Assist works on a call
The same flow runs across every integration we build.
On an inbound call
- 1
Agent picks up instantly. Caller ID is checked against your connected systems.
- 2
If the caller is known, the agent greets them by name and pulls relevant context.
- 3
The agent handles the call — enquiry, referral, visit change, staff callback, family update, complaint, or general question.
- 4
For anything that needs to be recorded, the agent writes it to the right system in real time.
- 5
Anything complex or sensitive is warm-transferred to a trained human agent working from the same live view.
On an outbound call
- Family and next-of-kin updates
- Referral follow-up and placement coordination
- Staff recall and rota fill
- Commissioner and local authority communications
- Reactivation of dormant enquiries
All of it logged back to the correct record in your systems.
Hybrid AI and human, one connection
Every integration supports both sides of the Care Assist model.
AI agents handle the volume
Instant pickup, 24/7 coverage, enquiry capture, routine calls, out-of-hours coverage, holiday and sickness cover.
Human agents handle the nuance
Family conversations, safeguarding-adjacent calls, complex referrals, and anything the AI should not take alone.
Both work from the same live data. Callers get a consistent experience either way. You get full coverage without hiring a bigger office team.
Compliance and security
Care Assist runs on the CX Assist platform. SOC 2 Type II. ISO 27001:2022. HIPAA. GDPR. Your data stays inside the regulated boundary on both sides of every integration.
Care sector work involves sensitive personal data, safeguarding considerations, and regulatory scrutiny from CQC, local authorities, and equivalents in other jurisdictions. Our compliance stack is built for regulated industries and matches the standards your commissioners and inspectors expect.
View security and complianceWhat it costs
Care Assist pricing is per seat, per month, and includes integration with any supported care sector platform at no extra charge. Hybrid AI and human agent coverage is included in the same subscription.
If your platform has an open API, the integration is built as part of onboarding. No extra setup fee. No per-integration licence.
We handle the integration for you
You do not configure API keys, webhooks, or connection strings. As part of onboarding, we connect Care Assist to your systems, map your services and staff, import the relevant data, and test the flow end to end before you go live.
If you are switching from a different phone setup, we handle the number port and the system connections in parallel. You keep your existing platforms, your existing numbers, and your existing workflows. We replace the front-end voice layer.
Care sector software partners, talk to us
If you run a care sector platform, we want to hear from you.
We build joint integrations with care management, rota, referral, and CRM platforms that serve our target market. Partners who integrate with Care Assist gain:
Become an integration partnerIf your platform serves residential care, home care, supported living, hospice, or any adjacent part of the care sector, and you want to offer your customers a voice layer that connects back to your system, get in touch.
Do not see your platform?
You do not need to. If your software has an open API, we integrate with it. Tell us what you use and we will scope the integration as part of your onboarding.
Frequently asked questions
Connect your systems. Answer every call.
Every missed call is a missed family, a missed referral, or a missed staff update. Care Assist connects to the care sector software you already use and makes sure every call is answered, logged, and acted on.