The Problem
Families calling to check on loved ones get engaged tones or voicemail. Every unanswered call erodes trust and raises safeguarding concerns.
Hospitals call at 2am to arrange urgent placements. With no one available, discharge opportunities are lost and beds stay empty.
Unlogged calls, missed messages and poor communication trails expose your service to regulatory risk and safeguarding failures.
The Solution
Never miss another call. Our AI answers families, staff and hospitals instantly — 24 hours a day, 7 days a week — and logs every interaction automatically.
Hospitals discharging patients out of hours can check your live bed availability and room types without waking your manager at 2am.
Every call is encrypted, recorded and stored securely. Full audit trail available for CQC inspections. Built for UK care sector from day one.
Safeguarding concerns, complaints and distressed callers are immediately escalated to our UK-based care specialists with full call context.
Features
Every family call, hospital enquiry and staff question answered instantly — around the clock, no voicemail.
Full audit trail of every call. Built to support CQC inspection readiness from day one.
Hospitals check availability 24/7 without waking your on-call manager.
Sensitive calls escalated instantly to trained care specialists with full context.
Warm transfer to UK-based specialists when empathy and experience matter most.
Dashboard showing call volumes, family satisfaction scores, and missed enquiries — across all your sites.
Manage all care homes and locations from a single dashboard. Individual configuration, centralised reporting.
How It Works
Three simple steps from sign-up to a fully operational AI reception.
Sectors We Serve
From single homes to multi-site groups — Care Assist scales with your business.
Real-Time Alerts
Instant SMS & email alerts for urgent calls. Safeguarding escalations with full recordings. Daily summaries for managers.
Testimonials
FAQ
Everything you need to know about getting started with Care Assist.
Get Started
See how Care Assist modernises your family, staff and hospital communication — and never miss a call again. Live in 48 hours.
No commitment required · Response within 24 hours
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