Specialist Focus
Unlike generic providers, we only serve care businesses. That means residents and their families always speak with people who understand their needs.
About Care Assist
Built for the care sector. We're your complete communications partner, ensuring no resident or family enquiry is ever missed.
MEET OUR FOUNDERS
The visionaries behind Care Assist
Our founders combine deep healthcare expertise and cutting-edge technology innovation to transform how clinics communicate and operate, ensuring every patient interaction is seamless and efficient.
Oliver Codrington
Co-Founder
Oliver Codrington brings hands-on experience from running successful care services and managing virtual assistant services. His deep insight into care sector challenges drives Care Assist's mission to deliver seamless care communication and operational efficiency for providers.
Paul Hanner
Co-Founder
Paul Hanner, a tech industry veteran with 40+ years of experience, pioneered UK's computer hardware sector and launched the first music promotions website. His expertise in systems, telecoms, and digital marketing now powers Care Assist's AI-driven solutions, helping care providers thrive in modern healthcare.
HOW WE'RE DIFFERENT
Discover what sets Care Assist apart from generic providers.
Every Inbox Covered
From calls to messages across every channel, we make sure no enquiry is ever missed. However patients choose to get in touch, we're there.
Proven Impact
We don't just answer — we grow care businesses. Our Nurture service delivers 20–40% conversion rates on recalls and lead calls by persistently following up until enquiries either convert or decline. No money left on the table.
Join 150+ care providers already using Care Assist.
Technology Built for the Future
Most AI services will be commoditised. Ours won't. Here's why:
Own the Infrastructure
Calls route through our proprietary VoIP system. No diverts. No drop-offs. We're always first to answer.
Hybrid AI + Human
AI agents handle routine queries instantly, backed by a dedicated team of trained Care Assistants who step in whenever residents or families need a personal touch.
Automated Training
Our platform syncs with calendars and client systems, keeping agents updated automatically when hours, prices, or schedules change.
Compliance First
Built for security and regulation, positioning us to thrive in healthcare and other regulated industries.
Where We're Going
AI call answering will soon be everywhere. But just as handmade goods became premium in the industrial age, human-backed service will always hold unique value. Care Assist is building both: a communications platform that comes with AI and human “extensions” on every line and every inbox.
By combining the following, we're creating something no generic AI provider can replicate:
- Healthcare expertise
- Infrastructure ownership
- Compliance and security
- True multi-channel coverage
The result: a complete communications layer for healthcare clinics.
Part of the Assist family
Care Assist is part of the Assist family — a group of specialist brands built on the same AI and communications infrastructure. Each brand focuses on a specific industry, from healthcare and care to payments and IT. You can explore all of them at the bottom of this page.
